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Overview
A softphone is a software program for making telephone calls over the internet using internet connected devices. BroadSoft UC-One Communicator is the softphone client supported for making calls with the MIT VoIP BroadSoft Cloud system. It provides a unified communications experience across mobile and desktop platforms including Windows, Mac, iOS and Android.
Key Features
- Calls to your MIT phone number will be routed to BroadSoft UC-One Communicator on the supported device(s) of your choosing.
- Calls made from BroadSoft UC-One Communicator display your MIT phone number and contact information.
- Access all of your Broadsoft communications services from any device, including your desk phone, desktop, laptop, mobile or tablet.
- All Broadsoft communications preferences and contacts, as well as their contact information, are synchronized across devices.
- Supports 5 digit dialing to MIT phone numbers.
- Call Settings that allow call forwarding, do not disturb, and block your caller ID.
- View call history.
How to Obtain
To download BroadSoft Communicator, visit the IS&T BroadSoft page.
Requirements
In order to use a softphone client, you must have:
- Softphone functionality enabled on one of your MITvoip BroadSoft accounts (see below)
- A BroadSoft UC-One Communicator client installed on your device (see below)
- An internet connection
- One of
- a headset with microphone for your device
or - speakers and a microphone enabled on your device
- a headset with microphone for your device
How to Use
Enable Softphone Functionality
Before you can use BroadSoft UC-One Communicator to make calls, you must first enable the feature on your MITvoip BroadSoft account. You can enable softphone functionality on one phone number with your MIT Kerberos Identity/Account. |
- Go to https://voip.mit.edu/
- Requires Touchstone authentication
- Click the three dots to the right of your account number, then click on Account Details
- Click Edit
- In the 'Update softphone settings' section, set the Softphone Enabled? section to 'Yes' and input your Kerberos ID into the Softphone Username field.
- Click Save Account Changes
- Obtain your softphone client:
Broadsoft UC-One Communicator client is on the IS&T Software Grid. It is available for iOS, Android, MacOS, and Windows devices with an internet connection.
If you choose to download Broadsoft UC-One Communicator directly from the iOS App Store or the Google Play Store, search for 'Broadsoft UC-One Communicator'. You may see multiple similarly named apps, but you want the one with the exact name and icon that looks like this:
Use Your Softphone Client
Before you set up your Softphone Client, you mustenable softphone functionality in the voip.mit.edu portal for your MIT Broadsoft account. Otherwise it will not work.
- Open your BroadSoft UC-One Communicator client
- MITvoip BroadSoft UC-One Communicator settings (you may not need all of these depending on your device type/client):
- Phone Number: Your MIT phone number
iOS devices may ask you to input 'Your iPhone Number' but please ensure you input your MIT phone number - Server Address: https://voipconfig.mit.edu
- Xsi Action: com.broadsoft.xsi-actions
- Phone Number: Your MIT phone number
- Login with your MIT Kerberos identity and password.
Do not include the @mit.edu portion of your MIT email address. - You can send and receive calls immediately. You can repeat these steps to add as many authorized devices as desired.
Be aware of the following when using your softphone: - Data rates may apply when you are not connected to wifi.
- Log out of the application if you do not wish to receive calls via the Communicator.
- If you would like to use your softphone for video calls, you will need to grant Broadsoft UC-One Communicator access to your device's camera.
- You may also use your device's contacts by granting Broadsoft UC-One Communicator access to your device's contacts.
For more detailed information by client and platform, see: What are the login details for MIT VoIP BroadSoft Cloud UC-One Communicator Softphones?
Helpful Usage Resources
911 and Your Softphone
- IS&T recommends that you do not make emergency calls from your Broadsoft UC-One Communicator softphone. Use an alternative wired phone whenever possible, including the MIT blue phones at strategic locations on campus. Calls placed to 911 from a softphone may display inconsistent location information for emergency services and may misdirect and/or delay emergency responses.
Troubleshooting and FAQs
See Also
- BroadSoft's UC-One Communicator Page
Have Questions or Still Need Help?
Please note that IS&T may not support all of the functionality detailed on these pages.
OVERVIEW
This document contains the essential information for getting started with Communicator.
Communicator for Desktop is a native Windows or Mac client for Unified Communications, providing the following communication features:
- Instant Messaging and Presence
- Voice Calling (VoIP)
- Voice Calling (Desk phone)
- Video Calling
- Desktop Sharing
- BroadWorks Call Settings
Requirements
UC-One Installer File (See below)
Enterprise UC - Phone Prime license
Enterprise UC - Communicator Prime license
Step 1
Download
Follow one of the links below to download the MS Windows installer file for UC-One Communicator.
The escapists 2 free download mac.
Cyberduck free download.
Step 2
Double-click the downloaded installer file and follow the installation steps presented.
Step 3
https://eversalsa156.weebly.com/ant-download-mac-os-x.html. Launch UC-One Communicator
Server Address: https://uc.masteraccess.com
Download bitcomet for apple mac os. Enter the User Name and Password provided to you by your system administrator.
Optional: Select the Remember Password check box to enable the feature.
Click 'Sign In'